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Privacy policy / Approved

Privacy policy

How Tekh Limited handles personal information.

Effective: 12 August 2026Review: 12 August 2027

Welcome to Tekh Limited's privacy notice.

This privacy notice provides information on how Tekh collects and processes your personal data when you visit our website, sign up for a newsletter, or purchase a product or service.

This website is operated by Tekh Limited. We take your privacy very seriously, therefore we urge you to read this policy carefully because it contains important information about who we are; how and why we collect, store, use and share personal information; your rights in relation to your personal information; and how to contact us and supervisory authorities in the event that you have a complaint.

Important information and who we are

The legal entity (a limited company) is the controller and responsible for your personal data. When we collect or use this information, we are regulated under the General Data Protection Regulations which apply across the European Union (including the United Kingdom), and we are responsible as "controller" of that personal information for the purposes of those laws.

Contact details

Our full details are:

  • Full name of legal entity: Tekh Limited
  • Name or title of our Data Protection Officer: Scott Linfoot
  • Email address: info@tekh.co.uk
  • Postal address: 2 Newlands Road, Haconby, Bourne, PE10 0UT
  • Telephone number: (+44) 773 2238102

1. The data we collect about you

We may collect, use, store and transfer different kinds of personal data about you as follows:

  • Identity Data.
  • Contact Data.
  • Financial Data.
  • Transaction Data.
  • Technical Data.
  • Profile Data.
  • Usage Data.
  • Marketing and Communications Data.

Personal information you provide to us

We collect the following personal information that you provide to us when you contact us or sign up to marketing communications through our website:

  • Email
  • Phone number
  • First name
  • Last name

Personal information you provide about third parties

If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:

  • shall consent on their behalf to the processing of their personal data;
  • shall receive any data protection notices on their behalf; and
  • shall consent on their behalf to the transfer of their personal data abroad.

Monitoring and recording communications

We may monitor communications such as emails and telephone calls to support communication and customer needs.

Cookies and similar technologies

A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Cookies can be used to track users' actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website.

For example, we may use cookies to monitor and/or collect information about how you have used the website and which features are most requested by users exploring the website.

This information helps us to build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually.

On the first occasion that you use our site we will ask whether you consent to our use of cookies. You can choose to manage your preferences, which will then allow you to select which cookies you wish to enable. It is not possible to opt out of our website's essential (functionality) cookies, unless you opt out of these in your web browser; however, the advertising, analytics and preferences cookies are already opted out by default. Our website will remember your choices when you visit on subsequent occasions.

You can change or opt out of using cookies at any time by clicking the reset cookie preferences button in the cookie policy link (please refresh your page to bring up the options box again), or you can set your browser not to accept cookies. The websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

For further information on our use of cookies, please see our cookie policy.

For further information on cookies generally, visit www.aboutcookies.org or www.allaboutcookies.org.

2. How we use your personal data

We will only use your personal data for the purpose for which we collected it, which includes the following:

  • To register you as a new customer/contact.
  • Responding to requests for contact and further information.
  • To process and deliver your order/provide you with services.
  • To manage your relationship with us.
  • To enable you to participate in a prize draw, competition or complete a survey.
  • To improve our website, products/services, marketing or customer relationships.
  • To recommend products or services which may be of interest to you.

Marketing

If you would like marketing communications from us, please use the Contact Us box at the bottom of our homepage. We will then be able to tailor our communications to your needs and wishes.

If you have any queries about how to opt out of these communications, or if you are receiving messages you do not want, you can contact us using the details provided below.

How long your personal information will be kept

We will hold your personal information for the following periods:

  • Phone numbers will be retained indefinitely.
  • Emails will be retained indefinitely.

These periods will be no longer than necessary for each case.

Under General Data Protection Regulation (GDPR), contact information will be deleted:

  • upon request/withdrawal of consent;
  • if the data is no longer needed for the original purpose;
  • if you object to the processing;
  • if your data was unlawfully processed;
  • in order to comply with a legal obligation; or
  • if your data was collected in relation to information society services.

Reasons why we collect and use your personal information

By law, we need to have a lawful basis for processing your personal data.

We will process your data because...

The lawful reasons for which we may collect and use your personal information include:

  • contract;
  • legal obligation;
  • public task; and
  • legitimate interests (such as validating security criteria).

3. How we share your personal data

We will not share your personal data with external third parties unless required to by law or through court order.

4. International transfers

We will not intentionally share, process or transfer your data outside of the UK without your permission.

5. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to receive a copy of the personal data we hold about you and the right to make a complaint at any time to the Information Commissioner's Office, the UK regulator for data protection issues.

The data that we keep about you belongs to you; we ensure that we keep it confidential and that it is used appropriately. You have the following rights when it comes to your data:

  • You have the right to request a copy of all of the data we keep about you. Generally, we will not charge for this service.
  • You have the right to ask us to correct any data we have which you believe to be inaccurate or incomplete. You can also request that we restrict all processing of your data while we consider your rectification request.
  • You have the right to ask that we erase any of your personal data which is no longer necessary for the purpose we originally collected it for.
  • You may also request that we restrict processing if we no longer require your personal data for the purpose we originally collected it for, but you do not wish for it to be erased.
  • You can ask for your data to be erased if we have asked for your consent to process your data. You can withdraw consent at any time - please contact us to do so.
  • If we are processing your data as part of our legitimate interests as an organisation, or in order to complete a task in the public interest, you have the right to object to that processing. We will restrict all processing of this data while we look into your objection.

You may need to provide adequate information for our staff to be able to identify you. This is to make sure that data is not shared with the wrong person inappropriately. We will always respond to your request as soon as possible and at the latest within one month.

If you would like to exercise any of these rights, please email, call, or write to us:

  • let us have enough information to identify you;
  • let us have proof of your identity (a copy of your driving licence, passport, or a recent credit card/utility bill); and
  • let us know the information to which your request relates.

From time to time, we may also have other methods to unsubscribe (opt out) from any direct marketing including, for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.

Keeping your information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We will also use technological and organisation measures to keep your information secure. These measures may include the following examples:

All information is collected over an encrypted connection and is stored in an encrypted format.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

While we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any concerns about your information, please contact us using the details below.

How to complain

We hope that our Data Protection Officer can resolve any query or concern you may raise about our use of your information.

The General Data Protection Regulation grants you the right to file a complaint with a supervisory authority in the European Union (or European Economic Area) country where you work, reside, or where an alleged breach of data protection laws took place.

The supervisory authority in the UK is the Information Commissioner, who may be contacted through the ICO complaints service.

6. Further details

If you are looking for more information on how we process your personal data, including on data security, data retention and lawful processing bases, please contact us through the details below.

Changes to the privacy policy

We may change this privacy notice from time to time. If we do so we will inform you via our website and/or by email.

This policy was last updated in January 2025.

Contacting us

If you have any questions about this policy or the information we hold about you, please contact our Data Protection Officer by:

  • Email: info@tekh.co.uk
  • Post: Tekh Ltd, 2 Newlands Road, Haconby, Bourne, PE10 0UT